机器人过程自动化(战)很简单，对吧? You identify a straightforward process, you automate it, and you rake in the cost savings. 嗯,不是. 尽管战可以节省开支, there are several key pitfalls to be aware of before investing in software automation.
Companies are using 战 more than ever before due to the benefits of improving productivity and quality of data. According to a Harvard 业务 Review survey of 523 executives across 26 countries in a range of industries, 58% say they have started 他们的 automation journey with 38% piloting solutions, 是前一年的两倍(哈佛商业评论, “推荐一个买球app如何使用智能自动化来提高创新”, 2019).
几年前, I embarked on a robotic process automation journey with the tenacity and enthusiasm of a kid in a candy store. 有很多可以自动复制的过程, 看来节省费用是很容易的. 生成了一个流程积压, 该推荐一个买球app启动了这项倡议, and the processes were prioritized based on which process would get us the biggest bang for our buck. 与此同时，推荐一个买足球彩票的玩了“建造vs. buy’ notion and assessed various companies, which claimed expertise in 战 implementation.
Pitfall #1: Vendors Who Claim Seamless and Simple 机器人过程自动化 Implementation
The vendors my team assessed had various price structures and they all claimed a return on investment within a year or less. 小贩们的价格标签上也印着肉. 有些事情似乎不太对劲. So we dug a bit into how these vendors implemented the bots and which were the most used 战 software. 一些供应商也声称在推荐一个买足球彩票的的业务领域有专业知识, 但推荐一个买足球彩票的知道推荐一个买足球彩票的是一个利基市场，这是不可能的. To avoid vendors who were clearly ‘stretching the truth’ and avoid the very high front-end investment required, 该公司决定通过内部开发来试水.
What we found was that the most complicated part of an 战 implementation was within our own control – 标准化推荐一个买足球彩票的想要自动化的过程. Once we realized this, we leveraged our existing development team to learn the automation software. 同时, we took a hard look at our backlog to thoroughly vet which processes were truly straightforward and which ones required more polishing.
After clearing this initial hurdle, we got to work on our first use case. 推荐一个买足球彩票的知道这是一件大事, but it would potentially result in a half-million dollars in cost savings by the end of the first year. The process was documented and recorded and the bots were developed and deployed. 但几周后，发生了一件出乎推荐一个买足球彩票的意料的事.
Pitfall #3: Going After the Big Fish Without Practicing on Little Fish
问题是推荐一个买足球彩票的依赖的是3rd party website to process our transactions (which was part of the manual process). 当网站意识到推荐一个买足球彩票的开始使用机器人时, they informed us that they discouraged the use of bots on 他们的 website. 相反，他们建议推荐一个买足球彩票的使用 他们的 application programming interfaces (APIs) instead to accomplish the same task. 不幸的是, several months and thousands of dollars were wasted on a set of bots we could never use again. Now we were several months behind in realizing our cost savings because we had put forth efforts on obtaining the big fish. 很明显，推荐一个买足球彩票的对战知之甚少. We did not address the unknown unknowns and we did not start with smaller processes to test the waters first. 推荐一个买足球彩票的牢记这些教训. Going forward we pivoted from automating processes that used external applications and focused on prioritizing processes within our own internal systems.
在实施战时也需要考虑非技术因素. 人们应该计划如何得到领导的支持, 以及如何处理推荐一个买球app变革管理方面的问题. Especially, when people may fear automation could take away 他们的 jobs.
Pitfall #4: Communicating robots as a Cure-All Without Articulating What Makes a Successful 战 Candidate
I did not have a problem communicating the 战 idea to the internal leadership team. 每个人都很快上了船. 问题更多的是“推荐一个买足球彩票的从哪里开始??’. I pitched an approach explaining what 战 can do, example timeframes, and likely ROI. 更重要的是, I shared what makes a good candidate for 战: a process must be standardized and not include any subjective decision-making. Being transparent with what 战 cannot do is just as important as sharing what 战 can do.
因为推荐一个买足球彩票的审查了战的候选流程, we needed to engage the people who performed the daily work that was to be automated and 他们的 management. At first, we had a misstep: we were not clear with associates that they were not to be 取代 由机器人. Without this warning, rumors started, and people began to fear the “Coming of the Bots”. 当推荐一个买足球彩票的澄清推荐一个买足球彩票的不打算替换任何人时, but that we planned to remove the mundane repetitive tasks from 他们的 daily workload, 推荐一个买足球彩票的看到了更多的参与(以及解脱的工人).
当然，成本是通过学习过程产生的. 推荐一个买足球彩票的边走边学. We spent the necessary time and resources to thoroughly vet our processes. 推荐一个买足球彩票的决定在内部进行开发. 所有这些步骤帮助推荐一个买足球彩票的在第一年节省了100多万美元. Most of those savings came from not outsourcing the 战 development work, 发展是比较容易的部分.
My advice is to spend the time doing your homework on which processes will be the best candidates and start off with small fish robotic process automation candidate processes. Use a quick sprint method to prevent costly throwaway work if a bot does not prove to be successful. Be clear and transparent with both leadership and the individuals impacted by 战. On top of this, be sure to explain how 战 is not something to be feared, but something to embrace. After all, improved productivity means more time to focus on higher-level activities.
关于作者: Alyssa Moy 是产品策略高级总监 & 选择权医疗的管理和TSI的领导人论坛的成员.